Support
Need help with Postipy AI? Our team is here for product questions, integration issues, and account troubleshooting.
Last updated: May 20, 2026
Contact us
Email us at notifications@postipy.com. No extra account is required to reach support — just send a message from your work email.
We aim to respond within 2 business days. Include your Postipy account email, Slack workspace name (if relevant), and steps to reproduce the issue so we can help faster.
Before you email support
Most issues are resolved faster when we have a few details up front. Sign in at postipy.com/login and confirm which email is on your account. If the problem involves LinkedIn or a messaging integration, note whether you connected from the web dashboard or from Slack, Discord, or Telegram so we can trace the right flow.
For publishing errors, include the approximate time of the failure, whether you were scheduling or posting immediately, and any error text shown in the app. Screenshots are helpful but not required. We do not ask for your LinkedIn password — only connection status and logs on our side when needed.
Common topics
Slack integration
- Install Postipy from your dashboard under Integrations.
- Connect LinkedIn before drafting or publishing from Slack.
- Message Postipy in a DM or mention the app in a channel.
LinkedIn publishing
- Reconnect LinkedIn if your token expired.
- Review AI drafts before publishing — outputs may need edits.
- Check your plan limits if scheduling or bots are unavailable.
Account & billing
- Sign in at postipy.com/login with the email you used to register.
- Manage subscription and invoices from your dashboard.
- For data requests, see our privacy policy.
Telegram & Discord
- Connect each bot from Integrations in your Postipy dashboard.
- LinkedIn must be linked before drafts can be published from chat.
- Send clear prompts; attach images or documents when the post depends on them.
Security reports
For vulnerabilities, use our security disclosure policy instead of the support inbox.
Response times and scope
Postipy AI support covers product access, integrations, billing questions tied to your account, and guidance on using AI drafts responsibly on LinkedIn. We help you understand plan limits, reconnect OAuth providers, and troubleshoot failed publishes when our logs show a platform-side issue.
We cannot recover deleted posts on LinkedIn, change LinkedIn's own policies, or guarantee specific reach or engagement outcomes. For legal or data-rights requests, refer to our Privacy Policy. For vendor subprocessors that process data on our behalf, see the subprocessor list.